Please allow at least 1-2 business days for all orders to process prior to shipping. We do not ship on the weekend.
We ship via USPS and will email you a tracking number once your order has been shipped. Most shipments are received between 2 – 7 days. We cannot guarantee shipping dates.
For any questions or concerns, contact us.
Customer service representatives are available Monday thru Friday from 9am to 6pm PST.
Terms of Service:
Changes to Terms.
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. In addition, your use of this Website after such changes have been posted constitutes your acceptance of and agreement to such changes.
Please note, all orders are shipped from the US. Customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. International customers are advised to contact their local customs office for further information on current import regulations.
Standard delivery is available over the Christmas period, but please note that US Bank holidays are not classified as delivery days. Customers are advised to check the estimated delivery day displayed at the checkout for updated delivery times.
Please contact customer service if you wish to find out specific information about your MKB Grow order at Contact US.
Your order may be delivered by either the United States Postal Service (USPS) or by a US courier. Depending on your area, most orders will be delivered by USPS so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card should be left by the postal service to advise on how and where your delivery can be collected.
Larger orders will be delivered by courier who will attempt to deliver the goods three times or leave with a neighbor. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange receipt of the goods. A signature is required for larger deliveries but not for the smaller USPS deliveries.
Canada Shipping and Handling Costs
It usually takes about 1 business day for us to process your order. As soon as we’ve verified all of your information your order will be shipped via USPS International First.
Arrival time is usually 6-8 days. Remote locations in Canada usually require an additional 1-3 business days for delivery. As custom clearance times may vary, some orders may take up to a total of 20 business days for delivery.
All orders are charged in U.S dollars. Conversion rates will vary depending upon your bank and credit card company. Please contact our bank with questions regarding conversions and fees.
Returns or Exchanges
You have 14 days from the day you received your items to review, and if necessary, return or exchange your purchase from MKB Grow. Your package must not be post marked any later than 14 days from the delivery confirmation from UPS or USPS.
It is your responsibility to return the item(s) to MKB Grow. MKB Grow shall send your exchanged product back at no charge, one-time (domestic only). Subsequent exchanges are the responsibility of the customer.
MKB Grow will send you your exchanged item(s) upon receiving your package within 24 hours. If the item you are looking to have exchanged for is out of stock, we shall notify you by email or phone as to the availability of the item.
We do not accept returns or exchanges if:
The Item(s) have been opened or unsealed
The item(s) have been altered
The item(s) are in any way defective from the original and salable condition
The item(s) do not have the original tags on them
The item(s) were a final sale item
Please follow these instructions when completing a return or exchange:
Pack the unopened and unsealed items with email confirmation or original receipt – we cannot exchange or refund without
Please write in detail which items you want exchanged
Mail your package to:
785 Tucker Rd. Ste G135
Tehachapi, California 93561
Upon receiving your return, MKB Grow will processes your return within 48 hours from receiving your package. Items will be inspected and processed through our returns department. Refunds are not issued for worn, washed or altered items or for items that are Final Sale. Refunds will be issued to the original credit card used for purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. Shipping is non-refundable, except in cases where we have made a shipping error.
We always encourage our customers to contact us if you have any questions. Feel free to reach us any time at 661.709.6766